Telephone Lines.
Our Telephone lines are manned during the following times:
Newton Drive 01253 955717
Monday - 0830 - 20.00
Tuesday to Friday - 08.30 - 18.00
Outside these hours emergency cover is provided by Fylde Coast Medical Services/NHS 111. Your call can be transferred via our system, or you can ring 111 direct. If you call 111 direct there is no call charge, if you transer via our practice number you will be charged for the call.
Complaints.
We strive to ensure that we never give any of our Patients cause for complaint, however, we realise that from time to time we may not achieve this for everyone.
If you feel that you have a reason for complaint please contact Mrs N Halsall, via Reception, who will discuss any grievance with you. If you are still not satisfied, following this discussion, Mrs Halsall will send you a copy of our Practice Complaints Procedure in order for you to formalise your complaint. An investigation will then ensue lead by the Practice Business Manager, who will then offer a formal response to your complaint.