The Practice operates an appointments system. Please try to make routine appointments several days in advance. You may consult any of the Doctors in the Practice but it is generally better to see the same Doctor, if possible, once a course of treatment has commenced.
Urgent or emergency appointments will be allocated to the first available Doctor, which may not be the Doctor you usually see. Should you be unable to keep an appointment please let us know.
Every month we have at least 90 appointments where Patients fail to attend and do not inform the practice.
The Practice offers daily emergency appointments by either the Nurse Practitioner or a GP. Patients should ring the appointment line during normal surgery hours.
Dependant on the nature of the request either a face-to-face or telephone consultation will be offered. This system is not to be used for non-urgent matters or requests for repeat medication.
The practice has a dedicate prescription telephone line for patients to order repeat routine items of medication. This is a 24 hour answer-phone service. To request the items you require you will need to leave your full name, address & date of birth, together with the name of the medication you require. You also have the option to leave your contact telephone number in case of query.
Medication can be ordered by the following means:
- Online, by registering for our Patient Access services
- By post with a Stamped Addressed Envelope
- Dropped in at the surgery
If you are on long-term medications and need regular repeat prescriptions there will be a tear-off slip attached to your prescription; please tick the items you require and either give or send this to the Surgery for your next prescription.
Please give 48 hours’ notice for repeat prescriptions. Many Chemists offer a collection service.
You will also receive a reminder on your tear-off slip when you need to see either the Doctor or Nurse for a review before your next prescription is issued – please make an appointment in advance of your prescription being due.
As part of our Advanced Access service to Patients we operate a telephone triage system, and also provide for GP and Nurse Practitioner telephone consultations. In addition, Patients still have the option of pre-booking appointments in advance.
Should you need to speak to a named GP please tell the Reception Staff who will pass on your message and the GP will then return your call when convenient. The Receptionists are bound by the same rules of confidentiality as Nurses and Doctors.
Registering With the Practice
Patients wishing to register with the Practice should collect and complete registration forms. Once your form is returned you will be invited for a New Patient Health Check. These forms are an important part of your registration and contain important information about any appropriate care you may need.
Under the new GMS contract, Patients are registered with the Practice. If you should, however, wish to be registered with a specific GP you should indicate your preference on the application form. If the practice Is unable to comply with your request an explanation will be offered.
Please be aware that this Practice does not issue repeat medication until after Patients have had their New Patient Health Check. You should ensure that you have an adequate supply of medication whilst your registration application is being processed.
Benzodiazepines are only for short-term use, an absolute maximum of two weeks, long-term use is harmful and this Practice implements a reduction programme. All Benzodiazepines will be converted to Diazepam 2mg, an absolute maximum dosage will be 30mg, the dose will be reduced at a rate of 2mg per fortnight then the prescription will be stopped, and urine testing is used.
When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. There is an online version of this file too, which you may fill out and send to us. When you come to the Surgery you will be asked to sign this form to confirm that the details are correct.
Note that by sending the form you will be transmitting information about your self across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.
We strive to ensure that we never give any of our Patients cause for complaint, however, we realise that from time to time we may not achieve this for everyone.
If you feel that you have a reason for complaint please contact our Practice Manager via Reception, who will discuss any grievance with you. If you are still not satisfied, following this discussion, we will send you a copy of our Practice Complaints Procedure in order for you to formalise your complaint. An investigation will then ensue lead by the Practice Manager, who will then offer a formal response to your complaint.