The Practice operates on an appointments system. Appointments are made available every morning at 8am for the next working day, these appointments are a mixture of telephone and face to face appointments.
You may consult any of the Doctors in the Practice but it is generally better to see the same Doctor, if possible, once a course of treatment has commenced.
Urgent or emergency appointments
The practice offers GP and Nurse Practitioner Triage daily. If you wish to access triage you should ring the surgery on the normal number during surgery hours.
The reception team will ask you questions about your problem to determine which clinician is best equipped to deal with your problem. You may be offered a telephone or face to face appointment and this will be allocated to the on-call doctor for that day, which may not be the Doctor you usually see.
Should you be unable to keep an appointment please let us know.
Every month we have at least 90 appointments where Patients fail to attend and do not inform the practice.
Registering With the Practice
Patients wishing to register with the Practice should collect and complete registration forms and attach a list of any medications you are on.
Once your form is returned you will be invited for a New Patient Health Check. These forms are an important part of your registration and contain important information about any appropriate care you may need.
Under the new GMS contract, Patients are registered with the Practice and allocated a named GP, you can however see any GP in the practice.
Please be aware that this Practice does not issue repeat medication until after Patients have had their New Patient Health Check. You should ensure that you have an adequate supply of medication whilst your registration application is being processed.
Benzodiazepines are only for short-term use, an absolute maximum of two weeks, long-term use is harmful and this Practice implements a reduction programme.
All Benzodiazepines will be converted to Diazepam 2mg, an absolute maximum dosage will be 30mg, the dose will be reduced at a rate of 2mg per fortnight then the prescription will be stopped, and urine testing is used.
When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records.
When you come to the Surgery you will be asked to sign this form to confirm that the details are correct.
We strive to ensure that we never give any of our Patients cause for complaint, however, we realise that from time to time we may not achieve this for everyone.
If you feel that you have a reason for complaint please contact our Practice Manager via Reception, who will discuss any grievance with you.
If you are still not satisfied, following this discussion, we will send you a copy of our Practice Complaints Procedure in order for you to formalise your complaint. An investigation will then ensue lead by the Practice Manager, who will then offer a formal response to your complaint.