Comments, Complaints & Suggestions

At Newton Drive Health Centre we try our best to get things right but there is always room for improvement. We welcome any feedback on ways to improve or even better that you are happy with the service.

We also have a Patient Participation Group for the surgery. This group of patients, staff and GPs meet regularly to discuss ways to improve patient care and communication. We are looking for new members if you would like your suggestions to make a difference. Please contact Reception for further details. You can also view the previous minutes of the meetings on this website.

Unfortunately sometimes we don’t always get it right.  If you wish to make a complaint please view this document on how to do so.

Complaints Procedure Patient Leaflet


You can also contact reception for this information.